CSW Case Study

Lloyd’s broker, Croton Stokes Wilson Reduces Document Creation Time By 50%

The time saving we have achieved using Exari has given us the luxury to be able to grow our business portfolio without having to take on additional administrative staff. We estimate that documents are being generated in 50% less time than they were before with increased accuracy.

Tim Stokes, Director of Croton Stokes Wilson

London Lloyd’s broker Croton Stokes Wilson (CSW) began a project to automate the production of their key placement and client documentation in 2007. They now produce their Quote Sheets, Market Reform Contracts (Slips) together with Client Letters, Documents of Insurance and Debit Notes using Exari’s InsuranceAccelerator™.

CSW is now implementing a connectivity project with their trading partners to improve document sharing with Underwriters who support CSW’s Binder portfolio.

Exari’s Flexibility and Ease of Amendment

CSW’s day to day effort is expended sending Underwriters bordereau reports, sometimes more than once. Management believes it is crucial to improve this process and have one central place in which they can store information that can be selectively shared with underwriters.

This requires a flexible solution and ease of amendment becomes a key issue.

The Exari Solution

Exari incorporates multiple risk classes within a single template allowing users to generate documents from one web-based “Interview”. Users are guided through a tailored questionnaire only being asked questions that are relevant to the class they are working in or the answers they have previously given. Furthermore Exari is integrated into CSW’s controlling application and enables them to organize folders by contract and enable secure access to only those files a user has permission to see.

CSW plans to reach “upstream” with the technology by enabling their Agents to submit applications and associated documentation for open market quotations. Using Exari to create their applications will enable CSW to re-use the data the Agent supplies to quickly create a Quote Slip.

The Benefit of Using Exari

Exari has enabled CSW to grow its business without the need for additional back office staff. The firm is now using Exari’s cutting edge documentation system to produce their Quote Sheets, Market Reform Contract Slips together with Client Letters, Documents of Insurance and Debit Notes.

With the underlying XML and Exari patented technology, CSW has seen dramatic improvements in the accuracy and timeliness of their documents and is better placed than other brokers to participate in initiatives such as the Lloyd’s Exchange.

Profile: CSW is using Exari to produce their Quote Sheets, Market Reform Contract Slips together with Client Letters, Documents of Insurance and Debit Notes.