A law firm that makes life simple for clients

As a lawyer, have you ever wondered how your clients would describe you? Would they say you’re client-focused? Commercial? Concise? Cost-effective?

If not, you might be interested in Australian Business Lawyers. Lawyers Weekly has an article on how the Sydney-based firm has built a successful workplace law practice over the past 10 years by making life simple for its clients. So, how has ABL done it?

One way has been by ensuring that written advice is as straightforward as possible. Many firms aspire to write in Plain English. ABL actually does.

Another way has been by providing clients, most of whom are HR professionals, with access to HR Advance, the firm’s online documents service. ABL created HR Advance by combining its deep employment law expertise with Exari’s document assembly platform. The Lawyer’s Weekly article explains:

[HR Advance is] a toolkit of HR documents which HR professionals can use to generate workplace-related documents online via sets of simple questionnaires. According to [Managing Partner, Tim] Capelin, the toolkit recognises that certain areas of workplace law are essentially becoming commodities, and while most law firms will attempt to produce consulting services around such areas, ABL believe the process can be much cheaper and simpler.

Thousands of subscribers pay a subscription fee which the firm says is usually less than what it would cost for one consultation session with a law firm. The product won an award for IT innovation in law in 2007.

All firms claim to be client-focused. ABL is one of the few that has actually done something about it by developing an offering tailored to its clients’ needs.

To learn more about Exari solutions for HR, click here.

Do you know of other firms that are reinventing the way legal services are provided? If so, let us know in the comments below. We’d love to hear about it.


Margaret Burrell, Annesley Business Consulting Ltd says:

“So written advices should never be seen as something that will be framed as a showcase of the intellectual abilities [of the lawyer] but, rather, they are meant to resolve the issue for the consumer of the legal services.” This is one of the comments in the Article you refer to, and is so true! Unfortunately, many lawyers have no experience of the real world and

Andrew Davis says:

Hi Margaret, I agree that a major reason for the poor drafting of many lawyers is their lack of real world experience. Another problem is their risk-averse nature (or training); too much emphasis is placed on trying to protect against all eventualities (no matter how improbable), rather than looking at opportunities for strengthening the business relationship.

HR Documents for Law Firms says:

This kind of software is becoming more common. It can be a real time saver for law firms and allows them to allocate their time to more pressing tasks. It is an excellent kind of resource.

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