The Contract Certainty Blog

Exari Modile Site
The Contract Certainty Blog

The Contract Certainty Blog

The ultimate customer complaint letter?

We've all had our fair share of 'customer service nightmares'. But a recent complaint letter to Richard Branson takes customer feedback to a whole new level.

The Mouse that Roared

Croton Stokes Wilson is not the largest Lloyd’s Broking house in the London market but they are leading most of their competitors when it comes to office automation and forward thinking.

Don’t mention the “K” Word

Lloyd’s has recently announced the new Lloyd’s Exchange initiative which is being established to provide two key aims: remove the future need to maintain multiple connections with other parties and suppliers in the market, and to ensure that one standard is enforced.

Rise of the Tyco Model

At the start of 2007, Tyco International reduced the number of its external legal providers across Europe, the Middle East and Africa from 250 to one; Eversheds. 12 months on, Nina Goswami of TheLawyer.com reports that Eversheds has become the sole provider to six other companies including Samsung and Akzo Nobel.

What you don't know can hurt you

If there's one lesson from the failure of Lehman Brothers, et al, it's that ignorance is not bliss and what you don't know can hurt you. This seems especially true when you're handling financial weapons of mass destruction. Because playing with WMDs is risky business, and miscalculating the risks can bring a multi-billion dollar business to its knees.

Time for banks to innovate?

Only a crazy bank would try to innovate during a recession, right?

Wrong, according to Clayton Christensen’s firm Innosight. It might be tempting to batten down the hatches, cut spending, and focus on incremental improvements to your core business. But a failure to keep innovating will hurt your ability to compete in the longer term. In the words of Amex CEO Ken Chenault, “A difficult economic environment argues for the need to innovate more, not to pull back.”