Henry Ford once said "never complain, never explain." But where's the fun in that? If we don't complain about poor service and rude staff, how can we expect things to change? Complaining is the wind in the sails of customer service improvement. And so, to stiffen the breeze, Exari has created a smart complaint letter, making it easier than ever for you to put your complaints in writing.
But, in the interests of balance, we're also including the option of sending positive feedback. You have a choice. You can complain. Or you can say nice things. It's up to you.