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Westpac: Execution Critical to Differentiation

Westpac: Execution Critical to Differentiation

May 13, 2009 Dahna Ori Contract Management  

"We're a bank you can bank on."

That's Westpac's new tagline. According to their press release, it "communicates Westpac’s message of security, stability and thinking things through", and is part of a new "corporate strategy to put customers at the heart of every thing it does."

The Australian reports that Westpac RBB’s GM Marketing, Andrew Seager, admits this new strategy does little to differentiate Westpac from its rivals.  "All banks would have a similar focus," said Seager.  "I think the critical thing is how you execute it.(emphasis added)

It will be interesting to see whether Gail Kelly & Co can bring together the Three Ps - people, processes and platforms - to deliver on the promise.

dahna

Dahna Ori is Exari’s Digital Marketing Specialist. Reach out on twitter @ExariDahna